Blog

chatbots
Technology

2018 is the year chatbots join the enterprise

By Farzin Shahidi in Venture Beast.  It’s safe to say that 2017 was a flop for the chatbot. All the predictions made out that this was going to be the year that we saw enterprise-wide adoption of bots. That hasn’t been the case, primarily, because enterprise is not paying close attention to its own behavior. Consumers have already adopted bots as a part…

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digital disruption
Technology

Survey: only 11% of organizations are ready for digital disruption

By the Association for Financial Professionals.  A survey of finance and treasury professionals at AFP 2017 finds that, though many know digital disruption is coming, they are not ready to respond to the challenge of robotics, AI and blockchain.   “The benefits of new technology for finance and treasury are clear: increased productivity, reduced costs and better decision-making,” Kaitz said.…

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fintech
Artificial Intelligence, Digital Lending

Keeping up with fintech

By Susan Kelly in Treasury and Risk.  As a wave of new technologies like blockchain and robotic process automation begin to play a role in business and commerce, a recent report suggests treasury and finance executives may not be prepared to help their companies make the most of the opportunities presented by the new technologies. A survey of 279 treasury and finance professionals conducted…

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financial services trends
Technology

2017 Financial Services Trends : Moving beyond old-fashioned centralized IT model

By PwC.  The rise of digital technology has dramatically altered the landscape in the financial-services sector. Banks offer financial planning and trading applications through smartphones and social media; cloud technologies are widely accepted, and in many cases robotics are already reducing cost and increasing quality. Since 2011, the number of startups in fintech (technology-based companies that often compete against traditional…

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digital labor
Artificial Intelligence, Digital Lending

From theory to practice: onboarding digital labor in financial services

By PwC.  Digital labor is rapidly becoming one of our clients’ hottest issues. For financial institutions firms “get” that digital labor can be a game changer – in a challenging market, using automation in repetitive, business rule-driven work to rapidly cut costs, improve quality and scalability, and operate 24/7 is obviously appealing. Still, few have moved to enterprise adoption, and…

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digital labor
Digital Lending

Payback time: Improving ROI from digital labor in financial services

By PwC  For many financial institutions, digital labor poses a puzzle. The technology, which includes robotic process automation (RPA) and intelligent process automation (IPA), is clearly appealing. Many vendors dangle the possibility of new efficiencies, reduced headcount, and quick payback. But in many cases, financial institutions have picked the low-hanging fruit, so it may appear there aren’t many opportunities left…

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consumer lending
Digital Lending, Technology

Consumer lending: understanding today’s empowered borrower

By PwC  Today’s consumer lending environment is highly complex, driven by ever increasing customer demands, regulatory changes, and the digital revolution that is leading to a host of new entrants. Successful lenders need to navigate each of these challenges and recognize that a “one-size-fits-all” approach to customer experience is no longer suitable. Instead, they should develop a set of principles…

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digital mortgage
Digital Lending, Mortgage Tips

How digital mortgage processes are streamlining the borrower experience

By PwC.  Ask a mortgage lender, “Do you effectively use digital documents?” Most will highlight advances they’ve made in incorporating imaging into their processes. Then ask a borrower the same question. You’ll frequently hear a very different story—one full of paper documents, multiple resubmissions of the same document, misrouted mail, and other sources of borrower headaches. Thirty-six percent of borrowers…

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