digital mortgage
Digital Lending, Mortgage Tips

How digital mortgage processes are streamlining the borrower experience

By PwC.  Ask a mortgage lender, “Do you effectively use digital documents?” Most will highlight advances they’ve made in incorporating imaging into their processes. Then ask a borrower the same question. You’ll frequently hear a very different story—one full of paper documents, multiple resubmissions of the same document, misrouted mail, and other sources of borrower headaches. Thirty-six percent of borrowers…

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Qanta - 2018 digital banking trends - Blog
Digital Lending

Top digital banking trends to watch in 2018

1. AI use will explode It used to be that artificial intelligence in banking was strictly addressing issues like risk and fraud. Now, it is hard to find an area where it is not being exploited. We are talking compliance, customer experience, risk management, marketing, and product delivery. The list goes on. In fact, in a survey conducted by Narrative…

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Qanta - Customer Service - Blog
Digital Lending

4 ways chatbots improve customer service in banking

At the helm of artificial intelligence, every bank is racing to not just automate their customer service, but improve it. Nobody likes calling customer service, and no bank likes acknowledging that their website or services are insufficient and necessitate call centers. Increasingly, chatbots are filling the void. Just a few examples: Bank of America uses ERICA to give customers key…

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Qanta - Loan Conversion Rate - Blog
Digital Lending

How chatbots can improve your loan conversion rate in 2018

Chatbots deserve all the fuss and, in 2018, you can expect more and more marketers to talk about their Messenger subscribers with the same seriousness as their email lists. The benefits are numerous but, in today’s competitive banking environment, adding dynamism to digital lending and improving loan conversion rates is a top priority. Here are a few of the different…

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Qanta - Digital Lending Strategy - Blog
Digital Lending

10 Steps to a Digital Lending Strategy

The pressure is on to make digital lending a reality, but banks cannot digitize their services in a vacuum. They need an overall digital lending strategy. Here are ten steps to a digital lending strategy for any bank looking to stay ahead as borrowers’ preferences advance and the competition rapidly innovates.    1. Know your customers It is no longer…

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Consumer Lending
Digital Lending

In consumer lending, “going digital” is no longer enough

By PwC Are your competitors’ digital lending platforms leapfrogging your online capabilities and customer experience? Are you lauching new features only to find that industry disruptors have already rolled out the next generation of an even better experience? Is your overall digital lending transformation failing to achieve your desired goals? If your answer is “YES,” you’re not alone. But a…

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new lending technology solutions
Digital Lending

Four questions to ask when considering new lending technology solutions

By John Wallace via CUNA.org “Alexa, tell me the best auto loan rate.” Advances in artificial intelligence (AI) and voice recognition technology are recent examples of the growing effect fintechs continue to have on credit union lending. For instance, Square’s decision to file for a bank charter and ongoing partnerships between fintech and financial industry stalwarts are reshaping our industry…

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