Digital labor is rapidly becoming one of our clients’ hottest issues. For financial institutions firms “get” that digital labor can be a game changer – in a challenging market, using automation in repetitive, business rule-driven work to rapidly cut costs, improve quality and scalability, and operate 24/7 is obviously appealing.
Still, few have moved to enterprise adoption, and many have yet to see the transformative results they had expected. So, why hasn’t there been more widespread adoption of digital labor? The answers have little to do with the technology.